What is your commission and how much I get paid?
We have a very simple commission mechanism and we believe it is the lowest on the market of 3D printing models:
Our commission is 8.5% of each sale starting from $0.45 ($ or €). For example, if you sell a model for $10, you will get $9.15 and Threeding's commission will be $0.85 (i.e. 91.5% for you and 8.5% for Threeding).
However, our minimum commission is $0.45 (€0.45 respectively) (we simply have to cover our transaction costs). So, if you sell a mode for $3, we will collect a commission of $0.45 (€0.45 respectively).
We will pay your profit on a monthly base once you reach the amount of $15 (€15 respectively).
If you have more questions on the topic, please contact Threeding Support Team.
Why should I have a Threeding account?
We need some of your personal data in order to process your payment and in order to pay you. This information is required by our accountant in order to account your purchase or sell via our website.
How is my personal data protected?
Threeding respect your personal data and we threat it accordance with the EU personal data protection legislation. Threeding is registered as Personal Data Administrator with the Bulgarian Commission for Personal Data Protection under the Personal Data Protection Act (PDPA). For more information, please see our Privacy Policy.
What is a Payment window?
A Payment window is the time when we pay you. It is usually between the 3th and the 10th day of the month and covers your revenue from the previous month.
Why have not I received my revenue?
This could happen due to different reasons. For example, you may have not provided accurate payment information or it is incorrect, or your monthly revenue is below the threshold of USD 15.00 / EUR 10.00.
I have received only part of my monthly revenue. Why?
If you have received only part of your revenue, this means that there is an open a Complaints resolving procedure about some of your 3D content. If the Complaints resolving procedure finishes in your favor, the disputed revenue will be considered as received on the month when the procedure is resolved and paid on the following month.
Can I get an invoice?
Yes, you can. You will get an invoice for the fee we charge. In order to get an invoice, please contact us through our Contact us modul.
How can I monitor my sales?
In the "Account" section, you will find a "Sold Items" in the right-hand menu.
How much do I get if my model is sold as a physical 3D print?
You will get the price you have set (as a digital model or a 3D print) minus our commission. For example, you sell your model for $10. As printed, the model costs $50. You get the model price of $10 – our commission of 8.5% starting from $0.45.
How is the design price set?
You choose how much your design costs. You can select any price from $0.99 to $999 (or EUR). Threeding will collect a commission of 8.5% starting from 0.45 from each sale. For example: you set a price of your model $10. If you sell it, Threeding will collect a commission of 0.85.
How is the price for 3D print calculated?
The price for 3D print is calculating the following way: your design price + production cost + sales tax (if applicable).
How is the default price for 3D print set?
The system automatically calculates the lowest price based on the size of your model. You can change the default price by decreasing the default size of your model, and thus make it more attractive. You can do it by going to My Account>My Uploads>Edit Item>3D Print Settings and decrease the size.
Can I change the default 3D print price?
You can change the default price by decreasing the default size of your model, and thus make it more attractive. You can do it by going to My Account>My Uploads>Edit Item>3D Print Settings and decrease the size.
Can I find out whether my model was purchased as a digital model or as a physical 3D print?
As of now such information is not available online. However, our Support Team will be happy to extract this statistic for you upon request.
Can I find out whether my model was purchased as a digital model or as a physical 3D print?
As of now such information is not available online. However, our Support Team will be happy to extract this statistic for you upon request.
How much I get from a physical 3D print?
You get the design price you have set, i.e. 3D Print Price – Production cost
Can I use money made from selling my models to order 3D models or prints from Threeding?
Unfortunately, this is not possible.
How can I monitor my sales?
Go to My Account>Sold Items section and you will find the list of sold items.
What happens if my model is not 3D printable?
If a client makes constructive comments about a 3D design, Threeding will forward them to you to help you improve your model.
If we considers that the model is not printable and refunds the client, you will receive payment for this sale and the model will be removed.
What is your refund policy?
We refund only if there is a problem with the purchased model, i.e. it is not printable or the model is different than its defscripition.
We cannot refund you if you change your mind after your purchase.
How can I monitor my sales?
Go to My Account>Sold Items section and you will find the list of sold items.We are also sending automatic email every time when your model is purchased.
Can I sell 3D models for which I don't hold the rights?
No you can't. This is a criminal offense and you can get prosecuted.
Should I declare income earned via Threeding?
Each country has its own income tax rules. Please check with your local tax authority whether or not you need to declare income generated from your sales at Threeding.com.
What happens if you can't 3D print my order?
Sometime we catch models that are too fragile to create.
If we cannot manufacture an item in your order, you will not have to pay for it and we will refund you.
How long does it take to 3D print a model?
Most of the orders are shipped within 10 business days. The production time is indicated next to the 3D printing price.
Why should I have a Threeding account?
We need some of your personal data in order to process your payment and to account all transactions that go through us.
How is my personal data protected?
Threeding respect your personal data and we threat it in accordance with the EU personal data protection legislation. Threeding is registered as a Personal Data Administrator with the Bulgarian Commission for Personal Data Protection under the Personal Data Protection Act (PDPA). For further information, please see our Privacy Policy.
What file formats can I download?
We accept .wrl, and .stl, or, if the 3D content has textures it would be in .zip and .rar. Each 3D item could be any of those formats. Therefore, before you proceed with your purchase, please make sure the file format is suitable for your 3D printer.
The 3D item I like has a different price than during my previous review. Why?
Each price is set by the seller and the seller can change it at any time. Prices also vary due to EURUSD exchange rate. For example, if a seller has set a price in EUR, but you want to see it denominated in USD, the price in USD may go up or down depending on EURUSD exchange rate.
Can I cancel my purchase? What can I do if I buy 3D content and I find out that the file is corrupted or different than initially described?
You are allowed to cancel any purchase if the 3D content you have purchased is corrupted or not printable, or different than what is described. In order to do so, within 72 hours after your payment is received, you should start a Complaints resolution procedure (i.e. to inform us). We will investigate your complaint and if, it is grounded you will be fully reimbursed. For more information please see Section XXIII of your Terms of use.
Why I cannot start a Complaints resolving procedure 72 hours after my purchase?
Most of the 3D content published on our website is owned and sold by third parties and we act only as an agent. After we receive your payment we have an obligation to pay to the 3D content provider. Unfortunately, once we pay to the 3D content provider, it will be very difficult to get your money back. However, to protect all buyers, we hold sellers’ revenue for at least 72 hours after your purchase and we give you time to check what you have bought.
What can I do with the 3D content I bought?
You can reproduce the file via 3D printing technology and use it for personal ned. You can also use the file for commercial purposes if this is expicitly allowed by the seller.
What can I do with the 3D content I downloaded for free?
You can use it for any personal purpose you like, but you cannot do anything commercial.
Can I purchase a 3D content and sell or freely distribute it via another websites?
No, you can’t. Under the Terms of use, you may not publish any 3D content purchased or freely download.
Can I use the 3D content I purchased for commercial purposes if it has another company’s logo or other third-party design?
No, you cannot. Logos of other companies are third party IP and you need to obtain their permission to do so.
Can I get an invoice?
It depends. If you are buying 3D content owned by Threeding, you certainly can ask and receive an invoice. However, if your seller is a third party, we may not be able to convince him/her to issue you an invoice. In any case, please contact us and we will try to get you an invoice.
How will I be notified if my 3D model is sold?
You will receive an email notification for every transaction with your 3D content. In addition, your revenue will appear on the Dashboard in My account menu.
The model I purchased is not printable? Can I get a refund?
If your model is not 3D printable, you will be refunded.
Do you ship physical world-wide?
Yes, we ship world-wide, to the location of your choice.
What is the delivery time once I have placed my order on your website?
Your items are normally shipped from 24 to 72h after your order has been printed, depending on the size of your objects. You can track the status of your shipment if you go to My Account>My Purchases
Will I have to pay import duties and tax?
We make every effort to minimize additional charges. However, depending on the destination country of your order, duty and tax may apply.
