Frequently Asked Questions

FAQ by sellers

We have a very simple commission mechanism and we believe it is the lowest on the market of 3D printing models:

Our commission starts from 20% of each sale starting from $0.45 ($ or €). For example, if you sell a model for $10, you will get $8 and Threeding's commission will be $2 (i.e. 80% for you and 20% for Threeding).

However, our minimum commission is $0.45 (€0.45 respectively) (we simply have to cover our transaction costs). So, if you sell a mode for $3, we will collect a commission of $0.45 (€0.45 respectively).

In certain cases, we apply lower commission (for example old users, or users with multiple models). If you want to benefit from such a lower commission, please do reach us to discuss. 

We will pay your profit on a monthly basis once you reach the amount of $15 (€15 respectively).

If you have more questions on the topic, please contact Threeding Support Team.

We need some of your personal data in order to process your payment and in order to pay you. This information is required by our accountant in order to account your purchase or sell via our website.

Threeding respect your personal data and we threat it accordance with the EU personal data protection legislation. Threeding is registered as Personal Data Administrator with the Bulgarian Commission for Personal Data Protection under the Personal Data Protection Act (PDPA). For more information, please see our Privacy Policy.

A Payment window is the time when we pay you. It is usually between the 3rd and the 10th day of the month and covers your revenue from the previous month.

This could happen due to different reasons. For example, you may have not provided accurate payment information or your monthly revenue is below the threshold of USD 15.00 / EUR 10.00.

If you have received only part of your revenue, this means that there is a complaint filed about some of your 3D content and we are in the process of finding a resolution. If the complaints resolving procedure finishes in your favor, the disputed revenue will be considered as received on the month when the procedure is resolved and paid on the following month.

Go to My Account>Sold Items section and you will find the list of sold items. We also send an automatic email every time your model is purchased.

You will get the price you have set (as a digital model or a 3D print) minus our commission. For example, you sell your model for $10. As printed, the model costs $50. You get the model price of $10 – our commission of 8.5% starting from $0.45. 
 

You choose how much your design costs. You can select any price from $0.99 to $999 (or EUR). Threeding will collect a commission of 8.5% starting from 0.45 from each sale. For example: you set a price of your model $10. If you sell it, Threeding will collect a commission of 0.85.

If a client makes constructive comments about a 3D design, Threeding will forward them to you to help you improve your model.
If we find that the model is not printable and refund the client, you will receive payment for this sale but the model will be removed.

We refund only if there is a problem with the purchased model, i.e. it is not printable or the model is different than its descripition.
We cannot refund you if you change your mind after your purchase.

No, you cannot. This is a criminal offense and you can get prosecuted.

Each country has its own income tax rules. Please check with your local tax authority whether or not you need to declare income generated from your sales at Threeding.com.

You will receive an email notification for every transaction with your 3D content. In addition, your revenue will appear on the Dashboard in My account menu.

FAQ by Buyer

We need some of your personal data in order to process your payment and in order to pay you. This information is required by our accountant in order to account your purchase or sell via our website.

Threeding respects your personal data and we treat it in accordance with the EU personal data protection legislation. Threeding is registered as Personal Data Administrator with the Bulgarian Commission for Personal Data Protection under the Personal Data Protection Act (PDPA). For more information, please see our Privacy Policy.

We accept .wrl, and .stl, or if the 3D content has textures it can be in .zip and .rar. Each 3D item could be any of those formats. Therefore, before you proceed with your purchase, please make sure the file format is suitable for your 3D printer.

Each price is set by the seller and the seller can change it at any time. Prices also vary due to EURUSD exchange rate. For example, if a seller has set a price in EUR, but you want to see it denominated in USD, the price in USD may go up or down depending on EURUSD exchange rate.

You are allowed to cancel any purchase if the 3D content you have purchased is corrupted or not printable, or different than what is described. In order to do so, within 72 hours after your payment is received, you should start a Complaints resolution procedure (i.e. to inform us). We will investigate your complaint and if, it is grounded you will be fully reimbursed. For more information please see Section XXIII of your Terms of use.

Most of the 3D content published on our website is owned and sold by third parties and we act only as an agent. After we receive your payment we have an obligation to pay to the 3D content provider. Unfortunately, once we pay to the 3D content provider, it will be very difficult to get your money back. However, to protect all buyers, we hold sellers’ revenue for at least 72 hours after your purchase and we give you time to check what you have bought.

You can reproduce the file via 3D printing technology and use it for personal ned. You can also use the file for commercial purposes if this is expicitly allowed by the seller. 

You can use it for any personal purpose you like, but you cannot do anything commercial.

No, you cannot. Under the Terms of use, you may not republish any 3D content purchased or freely download.

No, you cannot. Logos of other companies are third party IP and you need to obtain their permission to do so.

If your model is not 3D printable, you will be refunded. Please contact us within 72 hours of your purchase so that we may resolve the issue.